Privacy Policy

jl69 is committed to protecting the privacy and security of all personal information entrusted to us by our players and website visitors. We understand that privacy is a fundamental right, and we take our obligations as a personal information controller seriously.

This Policy applies to all personal data collected through the jl69 website, mobile platform, customer support channels, and any other services operated by jl69. It covers data collected from registered players, prospective players, and general visitors to our platform.

This Policy should be read together with our Terms & Conditions, which also form part of the agreement between you and jl69. If you have any questions about this Policy or how we handle your data, please contact our Data Protection Officer using the details provided in Section 14.

jl69 collects personal information that is necessary to provide our gaming services, comply with legal obligations, and maintain the security and integrity of our platform. The categories of personal data we collect include:

We collect this information directly from you during registration, through your use of the platform, and in some cases from third-party identity verification providers. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law.

jl69 uses your personal data only for legitimate purposes directly related to the provision of our gaming services and our legal obligations. Specifically, we use your data to:

• Create and manage your jl69 player account;
• Verify your identity and age in compliance with Philippine regulations;
• Process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Provide customer support and respond to your inquiries;
• Monitor and enforce responsible gaming policies, including self-exclusion requests;
• Detect, investigate, and prevent fraudulent activity, cheating, and other prohibited conduct;
• Comply with anti-money laundering (AML) obligations and report suspicious transactions to relevant authorities;
• Send you transactional communications, account notifications, and security alerts;
• Send you marketing communications and promotional offers, where you have provided consent;
• Improve and personalize your gaming experience on jl69;
• Conduct internal analytics and platform performance monitoring;
• Comply with applicable laws, regulations, and regulatory requirements.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

Under the Data Privacy Act of 2012, jl69 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to operate your jl69 account and deliver our gaming services;
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations, PAGCOR requirements, and the Data Privacy Act of 2012;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights;
• Consent: For marketing communications and certain non-essential data processing activities, we rely on your freely given, specific, and informed consent. You may withdraw this consent at any time.

jl69 does not sell, rent, or trade your personal information to third parties. We may, however, share your data with trusted third parties in the following limited circumstances:

• Payment Processors: We share financial data with payment service providers such as GCash, PayMaya, and banking partners (BPI, BDO, Metrobank) solely to process your transactions;
• Identity Verification Providers: We may share identity documents with third-party KYC verification services to confirm your identity and age;
• Regulatory Authorities: We are required by law to disclose certain information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other government agencies upon lawful request;
• Technology Service Providers: We work with IT infrastructure, cloud hosting, and analytics providers who process data on our behalf under strict data processing agreements;
• Game Software Providers: Game providers may receive anonymized or pseudonymized usage data to support game functionality and fairness auditing;
• Legal and Professional Advisors: We may share data with lawyers, auditors, and other professional advisors where necessary to protect our legal rights or comply with legal obligations.

All third parties with whom jl69 shares personal data are required to handle that data in accordance with applicable privacy laws and are prohibited from using it for any purpose other than the specific service they provide to jl69.

jl69 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function correctly. These include session management, login authentication, and security cookies. These cannot be disabled;
• Analytics Cookies: Help us understand how players interact with jl69, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized;
• Preference Cookies: Remember your settings and preferences, such as language and display options, to personalize your experience;
• Marketing Cookies: Used to deliver relevant promotional content. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jl69 platform. By continuing to use jl69, you consent to our use of essential cookies.

jl69 implements robust technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Secure, encrypted storage of sensitive personal and financial data;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing of our platform infrastructure;
• Strict access controls limiting employee access to personal data on a need-to-know basis;
• Continuous monitoring for suspicious activity and potential data breaches;
• Staff training on data protection and privacy best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jl69 will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.

jl69 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

Upon expiry of the applicable retention period, jl69 will securely delete or anonymize your personal data in accordance with our data disposal procedures.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jl69:

• Right to Be Informed: You have the right to be informed about how your personal data is collected and processed, as described in this Policy;
• Right of Access: You may request a copy of the personal data jl69 holds about you at any time;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

If jl69 becomes aware that personal data has been collected from a person under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to jl69, please contact our Data Protection Officer immediately so that we can take appropriate action.

jl69 primarily processes and stores personal data within the Philippines. In some cases, however, your data may be transferred to and processed in countries outside the Philippines — for example, where we use cloud infrastructure or technology service providers with servers in other jurisdictions.

Where such transfers occur, jl69 ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law.

By using jl69, you consent to the transfer of your personal data to other countries as described in this section, provided that such transfers are carried out in compliance with the Data Privacy Act of 2012 and its implementing rules.

The jl69 platform may contain references to third-party services, such as payment processors and game software providers. These third parties operate under their own privacy policies, and jl69 is not responsible for the privacy practices or content of any third-party services.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jl69. jl69 does not endorse or make any representations about third-party privacy practices.

jl69 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or platform features. The date of the most recent revision is indicated at the top of this page.

We will notify registered players of material changes to this Policy via email or through a prominent notice on the jl69 platform. Your continued use of jl69 following the posting of an updated Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Policy periodically to stay informed about how jl69 protects your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jl69 handles your personal data, please contact our designated Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. jl69 is committed to working cooperatively with the NPC to resolve any privacy concerns.